A Peek at Client Portals (Nov/Dec Issue of ALA’s Legal Management)

Thanks to The Association of Legal Administrators, Mark Brewer for including my thoughts about client portals for law firms. I am no doubt a “portal pusher”?. Read the full article here.

To reduce the continuous stream of messages and phone tag, many law firms have adopted client portals to streamline client communication. Client portals are a secure, web-based gateway to case information such as digital files, calendars, and invoices. Clients can ask and answer questions, download documents and upload relevant information. They can be an efficient way for law firms to share information with clients and have it available to them at their convenience. Portals expand clients’ access to information and reduce communication and workflow headaches for attorneys and firm staff.